Frequently asked questions to us
Frequently asked questions to us Frequently asked questions to us
Frequently asked questions to us

FAQS

1.What does it cost to have balloons at my event?

Every event is unique and we pride ourselves on creating a custom install for you. It is very difficult to have a general price. We treat each occasion with special care, depending on the venue, time frame to setup, distance, type of decoration, and balloons selected.

2. What Services do you provide?

We provide one-of-a-kind balloon installations that range from free standing Arches to Garlands. For more detailed information on our services, please click here!

3. Do you have a retail store?

No, we don’t (but we are working on it!) In the meantime, you can place your order by filling the contact us form, by email or phone. We offer a free consultation after you have reserved your event with a deposit.

4. Do I have to make a reservation for my balloon order?

Yes! If you have your heart set on a date, please reach out to us to see if we have any availability. Quotes and estimates do not guarantee date availability for decoration. You may get a quote for your event, but until you make a reservation payment we cannot guarantee we are available for your event

5. How far  in advance should I make my reservation?

There are some seasons, holidays and milestone events like graduations, during which balloons and balloon decoration are more in demand. We recommend contacting us to check our availability as soon as you decide to use our services.  We have made reservations one year in advance or more. We have been known to take last minute orders, however, you are at risk of us being unavailable to decorate or deliver to your party or paying a rush fee. We’d recommend you not to place your order last minute, even if it is a very small party.

6. What is your reservation policy?

In order to reserve your balloons, we require a signed contract and an initial non refundable deposit of 50%, which reserves the event date and time and is required if the event is scheduled more than 14 days prior to the event. The remaining balance is due a week prior to the delivery date. We require a credit card guarantee for decorations when we have to leave special effect equipment or other balloon equipment such bases or frames.

7. How can I pay for my reservation?

We accept Visa, MasterCard, Discover, American Express and PayPal as methods of payment.

8. What if I need to cancel my order?

We get it, things happen! We are very flexible with cancellations. We ask that you can contact us 72 hours in advance to change the date for the delivery.

9. Do you deliver in my city?

We are located in the East Liberty Area within the City of Pittsburgh. We like to deliver at least 25 miles within the city but we also like to travel! If you are not sure if we deliver in your city contact us. For any installations out of the city, please contact us.

10. Do you have a minimum order for delivery?

Nope! We love all balloon orders, no matter how big or small.

11. How much is your Delivery/Pick up Fee?

Delivery fees are based in the distance from our warehouse, time and service required and can range from $25-$100

12. What are your Delivery Times?

The delivery time for a decoration depends on the time your event stars and the time we can get access to the venue.  We can deliver and set up any time , overnight or really early in the morning or late night.

13. Can I come in to pick-up my order?

We only allow pick up for smaller balloon work. Most orders and designs are too large to fit into standard vehicles to have clients transport themselves. Also, some designs require set-up on-site. If we deliver, we as professionals will be able to fix the decoration. Therefore, we prefer to deliver and set-up all decorations. Even though it looks simple, balloons are very tricky.

14. I have a small budget, Can you decorate my event?

Absolutely! We respect any and all budgets! You tell us your vision, and we will try and make it happen!

15. I want a balloon arch at my event. What do I need to know or what information should I give you?

The delivery time for a decoration depends on the time your event stars and the time we can get access to the venue.  We can deliver and set up any time , overnight or really early in the morning or late night.

16. What if I want to change my theme or color decoration after my reservation?

If you want to change your theme, color or other details on your decoration contact us as soon as you know. We can accept changes of theme and color two -four weeks prior to the event date.  Changes of color or themes are subject to availability.

17. Can you decorate with custom balloons with my name or phrase?

YES! We customize your balloons with your name, date of event, any phrase, picture or color you want. Contact us.

18. Do you set-up and teardown?

Yes! We know how tiring the clean up process can be so we are happy to help! When you make your décor reservation, you will see the delivery-setup fee.  If you want us to tear down please let us know in advance for an estimate. If your decoration has frames or equipment, uninstall breakdown will automatically be included depending on the kind of framing used

19. How long will my balloons last?

So all our balloons are air-filled. Air‐filled balloons generally last for a couple of weeks, but will not float.  We cannot guarantee how long balloons will last outdoors but it should last a few days after your event.

20. Can you decorate an event outdoors?

Yes! We do love to make Outdoor Décor. It adds wonderful color and impact to any event.  However, please read our outdoor décor weather policy.

21. What is your outdoor décor weather policy?

No one can control the weather – even professional meteorologists cannot accurately predict it. Therefore, in the event of inclement weather the following policy applies: Once any balloon installation has been completed or delivered, We are not responsible for inclement wind or weather causing damage to the balloons, or cancellation of an event. Hudson Event Design also cannot be responsible for damage caused by crowds or event staff moving or attempting to move or handle decor.

22. Do you guarantee outdoor work?

No, although we really enjoy doing outdoor jobs for our clients, we cannot guarantee outdoor work. We make every attempt to have your décor looking its best at the time it is assembled. We use only professional supplies and the best latex balloons, the best equipment in the balloon market, heavy duty cord and wire for all outdoor jobs. Pittsburgh weather affects outdoor balloons, especially the wind, heat, and humidity.

23. How many colors can I pick?

As many as your heart desires!

24. How long does set up usually take?

We ask for at least 2 hours but depending on the complexity of the event, it can be shorter or longer.